Faq
Shipping & Delivery
What are the shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for all orders. Delivery times may vary during peak seasons or due to unforeseen circumstances.
Do you ship internationally?
Currently, we ship to select countries. During checkout, enter your address to see if we deliver to your location. Additional customs fees may apply for international orders.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items with original tags attached. Refunds will be processed to the original payment method after we receive the returned items.
How do I exchange an item?
To exchange for a different size or color, please initiate a return and place a new order for the desired item. We recommend checking size guides carefully before ordering.
Product & Sizing
How do I choose the right size?
Each product page includes detailed size charts with measurements for trousers, sweaters, blouses, dresses, and skirts. Measure yourself and compare with our charts for the best fit.
Are your products true to size?
Our items are designed to fit according to standard sizing, but we recommend reviewing the specific product's size chart and customer reviews for fit feedback.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted for security.
Is my payment information secure?
Yes, we use SSL encryption to protect your data. We do not store full credit card details on our servers.
Contact & Support
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. We typically respond within 24 hours.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. Contact us immediately at [email protected] if you need changes, but we cannot guarantee modifications once an order is shipped.